Support
Need help? Email us at support@grobegames.com and a real person will respond, usually within 2 business days.
How to reach us
For all support inquiries, send an email to support@grobegames.com. RosterWise™ is made by Grobe Games LLC, a family-run studio. Your email will be read and answered by a real person.
What we can help with
- App issues: Crashes, errors, display problems, or anything that doesn't seem to be working right.
- Data questions: Questions about roster data accuracy, missing programs, or incorrect player information.
- Feature requests: Ideas for new features, sports, or improvements. We genuinely want to hear them.
- Account & subscription: Questions about your subscription, billing, or how to manage your plan.
- Accessibility: If you experience difficulty using the app due to accessibility needs, please let us know. We want RosterWise™ to be usable by everyone.
Response times
We aim to respond to all support emails within 2 business days. Most emails are answered within 24 hours during regular business hours (Monday–Friday, Central Time).
If your issue is urgent (e.g., the app is completely non-functional), please include "URGENT" in your subject line and we'll prioritize your request.
Bug reports
When reporting a bug, including the following information helps us resolve it faster:
- What you were doing when the issue occurred
- What you expected to happen vs. what actually happened
- Your device model (e.g., iPhone 15) and iOS version
- The version of RosterWise™ you're using (found in Settings)
- A screenshot, if applicable
Data removal requests
If you are a college athlete (or parent/guardian of one) and would like your roster information removed from RosterWise™, please see our Takedown Policy or email takedown@grobegames.com directly.
Privacy concerns
For privacy-related questions or requests, please email privacy@grobegames.com. See our full Privacy Policy for details.
Other inquiries
For business, partnership, or media inquiries, contact us at grobegames@grobegames.com.
Contact details
Email: support@grobegames.com
Entity: Grobe Games LLC
Jurisdiction: Missouri, United States